Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Alpine Digital Health, Inc. ("Alpine," "we," "us," or "our") concerning your access to and use of the Arc and Arc Care mobile applications and related services (collectively, the "Services").

Eligibility

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Account Creation

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account

Clinical Operating System

Arc and Arc Care provide an AI-powered clinical operating system that:

• Facilitates communication between you and your healthcare provider
• Creates digital representations of your clinician's communication style and clinical approach
• Enables proactive patient engagement and care management
• Maintains your health records and care plans
• Provides health monitoring and personalized reminders

Accurate Information

You agree to provide accurate and truthful health information through the Services. Inaccurate or incomplete information may compromise the quality and safety of your care.

Appropriate Use

You agree to use the Services only for their intended healthcare purposes. You will not:

• Misrepresent your symptoms or health status
• Attempt to manipulate or deceive healthcare providers
• Use the Services for illegal purposes
• Harass, threaten, or abuse healthcare providers or other users

Provider Relationship

Your use of the Services connects you with healthcare providers who use our platform. These providers are independent professionals responsible for their own clinical decisions and medical care. Alpine does not practice medicine and does not employ the healthcare providers who use our Services.

Fees

Certain features of the Services may require payment. You agree to pay all applicable fees as described at the time of purchase or subscription. Fees are subject to change with notice.

Billing and Payment

• Payments are processed by third-party payment processors
• You authorize us to charge your payment method for all applicable fees
• All fees are non-refundable unless otherwise required by law

Our Intellectual Property

The Services, including all software, content, designs, graphics, text, and other materials, are owned by Alpine or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Your privacy is important to us. Our collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Impersonate any person or entity
• Provide false or misleading information
• Attempt to gain unauthorized access to the Services or related systems
• Disrupt or interfere with the security, integrity, or performance of the Services
• Introduce viruses, malware, or other malicious code

Term

These Terms remain in effect while you use the Services.

Termination by You

You may terminate your account at any time by:

• Contacting us at support@alpine.healthcare
• Following the account closure process in the Services

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

If you have questions about these Terms or need to contact us for any reason, please reach out to: